1.All nail products prices listed on shop.nailcaring.com are FOB China, thus a customer who purchases the products from shop.nailcaring.com is responsible for paying possible duties with your import customs, and should prepare & issue possible paperwork involved to assist the forwarder or couriers to finish all customs procedures.
2.Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform us in order to ascertain the reason for the delay.
3. The processing of the Nail Caring Products takes usually 1 to 2 weeks, depending on the level of customization you require. Shipping is usually within 4~6 days for the US or Europe, and can be tracked in real time.
4. We will provide tracking numbers under your account at COSMO Nail Product™ so you know exactly where your product is while on her way home.
5.We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with customs Therefore, please check with your country’s customsfor their specific customs laws.
6.We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address.